How it works
- Messages are read as they arrive and tagged by topic and urgency.
- Each message is matched to the customer record so context sits beside it.
- A draft reply is written from your policies and account facts; a person approves or edits before it goes out.
What it needs from you
- A written list of common questions and your standard answers
- One inbox or help desk where messages arrive
- A named person who approves drafts
How it stays under control
- Draft-only at launch
- Sensitive topics routed straight to a person
- Accuracy tested on labeled examples before release